Local Information: Highways (in progress)
Highways can mean different things to different people. Here we look at repairs and maintenance of all aspects of public roads and travel information (road works).
Devon County Council has a statutory duty as the Highway Authority to maintain the Highway network with the exception of motorways and trunk roads, that is, the M5, A38 expressway and the A30/303, which are maintained by the government’s Highways Agency
In order to try to keep DCC up to standard, the Parish Council would like to know of any repair incident that you have notified directly to DCC. The Parish Council will then have a full record of all incidents and be able to re-enforce a need for action from additional reports received at Parish Council meetings. The easiest way to advise the Parish Council is to e-mail the Clerk (please let the Clerk know if you have also told DCC). Please click here.
Report faults to Devon County Council Highways Authority:
0845 155 1004 Weekdays 8am-8pm, Sat 9am-1pm
Emergencies (Out of hours) 01392 383329
Or use the link provided later to report the fault on-line
You can also report on-line any of the following faults for roads managed by Devon County Council directly to Highways Authority Maintenance site (to access their site and for online fault reporting and to gain a more in depth understanding of DCC maintenance and repair policy see the link below):
Faulty Street Light
DCC aim to attend to emergencies within two or 24 hours depending on the severity of the fault. Almost all straight forward repairs will be completed within five calendar days.
DCC aim to repair large potholes on major roads, well-used pavements and cycle ways within one working day. Potholes on minor routes are targeted for repair within seven working days.
DCC aim to repair a serious fault on a major pavement within 24 hours.
Faulty Drain or Ditch
DCC say that drains, ditches and gullies remove water from roads and pavements and are cleaned out regularly.
Faulty Manhole or Drain Cover
Manholes and drain covers in Devon are owned by Devon County Council and by other companies, e.g. Gas, Electricity, Water and Communication companies. Devon County Council owned manholes and drain covers, will be repaired, replaced or adjusted within seven working days. Faults reported on manhole and drain covers not managed by DCC will be forwarded by the Council, to the appropriate company.
Roadside Hedge and Tree Maintenance
DCC say that on major roads Devon County Council helps to enhance road safety by cutting hedges on the inside of bends and at junctions at the same time as cutting the grass verges. On the minor roads this is left to the landowner/occupier in accordance with the Highways Act. The Council may also cut some hedges in advance of road treatment work, or in front of drainage features and road signs. Despite the Council doing this work, owners and occupiers are not relieved of their responsibilities under the Highways Act.
Overgrown Grass Verges
DCC say that the control of growth on the highway verge is necessary for safety and environmental reasons such as maintaining visibility for highway users; minimising the risk of fire; controlling brushwood/scrub and harmful weeds; providing a refuge for pedestrians/equestrians where no footway exists.
There are different maintenance regimes for grass verges, depending on their location. Urban roadside verges are cut a maximum of 4 times a year. The cutting of verges in rural locations depends on the maintenance category of the road and is done to maintain visibility areas, whilst balancing the need to control weeds against the promotion of a varied habitat for wildlife.
Ragwort or Japanese Knotweed
DCC say that budget restrictions and subsequent review of where they need to spend available money means the amount of weed treatment work has been reduced. Generally, weeds on footpaths, along kerbs and boundary walls will not be treated. However, they will continue to treat some harmful weeds such as Ragwort and Japanese Knotweed as well as weeds that pose a safety hazard, e.g. those affecting visibility for road users.
Faulty Road Surface
DCC say that poor surface quality is being managed under the Road Recovery Programme. For more information on that policy please click here
Cycleways exist both “on road” and “off road” and exist for leisure and commuter cycling.
The DCC target is to repair a serious fault on a commuter cycle route within 24 hours of it being identified.
Dangerous Structure or Wall
Devon County Council has a duty to ensure users of the public highway can do so safely.
Faulty Road Sign
The DCC aim is to keep traffic signs legible, visible and effective. Sign cleaning is undertaken as needed, and damaged or missing warning or regulatory signs on major roads are repaired or replaced within 24 hours.
Faulty Road markings or Cats-Eye
DCC aim to keep all road markings visible and legible; generally a road marking will be replaced when over 30% of its area is worn away.
DCC aim to replace or repair Cats-eyes (also known as road studs), within seven working days.
Fly Posting or Unauthorised Signs
DCC have a policy to remove unauthorised signs from the roadside in accordance with Section 132 of the Highways Act. Discretion is exercised in town and village centres with regards to displays and goods outside local shops, and with local fetes and charitable events, but if the sign obstructs the pavement or cycleway and results in a significant hazard to pedestrians, or interferes with visibility for vehicles, it will be removed.
Fault on a Bridge
DCC manage over 3500 bridges, those associated with the public highway are regularly inspected to ensure they are safe for the public to use. Remedial work to a bridge that is structurally unsound on a more minor road may take priority over routine maintenance work on one on a Principal route. This is further complicated by incidents such as accident damage that may render a structure unsafe to the road user and warrant urgent repairs.
To go directly to the correct page to report any of the above problems please click here
Alternatively you could e-mail the Parish Council or telephone one of our Parish Councillors, or come to a Parish Council meeting (every 6 weeks) and report it at that meeting, but you are more likely to get things moving and possible avoid an accident if you report it at the time you saw the problem to DCC rather than waiting for the next Parish Council meeting.
Latest Road Works Information
For the latest travel information about Devon road works, road closures and diversions, temporary traffic lights etc., view the road works on an interactive map of Devon which has real time data giving up to the minute information about road works.
For information about delays and diversions for the M5, A30, A35, A38 and the A303 Visit
or go to
We also have a Lengthsman who visits our parish regularly.
Contact the Parish Council for minor highways problems. Please Click here
Parish Lengthsmen are employed by SWH Ltd who is Devon County Council’s Main Contractor. Their principal role is to carry out minor road highway maintenance on a regular basis, looking after a number of parishes. Each parish has a number of days allocated to this work (the Parish Council have the schedule for days that the Lengthsman will visit our parish). The Parish Lengthsman helps to alleviate regular problems relating to the highway.
As well as clearing drainage areas, unblocking gullies, repairing minor potholes, trimming hedges to gain access to drainage and other outlets (where the responsibility is Devon County Council, not the land owner, and the growth is causing a possible hazard), clearing debris and keeping signs maintained, the Parish Lengthsman reports any larger problems to Highway Management and uses his detailed knowledge of the area to anticipate where problems may occur in future.
The Parish Lengthsman works as a one-man band, using a distinctive vehicle equipped with hand and power tools.
Members of the public can also report minor highway related problems in their parish to:
PO Box 494
Tel: 0845 155 1004